The CE Quizzes in ABA Bank Compliance provide up to six continuing education credits per year to those who
hold the CRCM certification. Each quiz consists of ten questions taken directly from the articles in each issue.
The quizzes have been pre-approved for 1.0 credit each. You must correctly answer seven out of ten questions
to receive the credit. To take the quiz, please go to the ABA Certification Manager, aba.csod.com. After you
login, click on Manage My CE on the home page which will take you to the “Certification Details” page. Locate
the quiz, select “Request” to launch the quiz. Quiz credits are automatically uploaded to your record. This quiz
will be available for one full year from publication. If you have any questions, please contact ABA Professional
Certifications at firstname.lastname@example.org.
How to Maintain Fair and Responsible Servicing
By Liza Warner, CPA, CFS, CRMA and Karen Cullen, CRCM
1. Compliance officers must ensure they continue
to help the bank successfully navigate the fair
servicing landscape by identifying and mitigating
compliance risk in all aspects of account servicing,
including fair lending and:
d. Social Media.
2. For a bank to identify and mitigate fair servicing
risk, its managers, operations teams, and
compliance personnel must understand the
servicing processes, associated compliance
a. Compliance risks.
b. UDAAP risks.
c. Fraud and Cyber risks.
d. Personnel and Human Resources risks.
3. Understanding fair servicing risk starts with
identifying the main servicing processes and:
a. The reason these processes are in place.
b. How long these processes are in place.
c. Their sub-processes.
d. All third-party process providers.
E-Sign: The Dinosaur in the Room
By Margaret Weir Westby, Esq., CRCM
4. E-SIGN only affects laws which:
a. Impose a writing or signing requirement.
b. Are substantive protections of consumer protection
c. Require electronic records and signatures to promote
d. Govern the content or timing of disclosures that are
required by law.
5. The Federal Reserve Board implemented Final Rules
under E-SIGN that set forth uniform standards for
electronic delivery of disclosures EXCEPT in:
a. Regulation B.
b. Regulation M.
c. Regulation F.
d. Regulation DD.
Loan Fraud is on the Rise: Tips and Tools to Help
Spot the Risks
By Nima J. Vahdat, CRCM, CAMS
6. Your biggest allies in the fight against fraud are:
a. The Media.
b. Your Employees.
c. Your Customers.
d. The IT Department.
7. The author states that what will set institutions
apart is the effectiveness in how quickly and
thoroughly they identify fraud and:
a. What they do with that information once they’ve
b. How quickly they can create a firewall.
c. How fast the public relations department can respond
to the media disaster.
d. Who they can hire to fix the problem.
Compliance Moves for the Roaring Twenties
By Barbara Boccia, CRCM, MBA, J.D.
8. Generally, fintechs are highly protective of their:
a. Programmers and Cyber Experts.
b. Intellectual Property (“IP”).
c. Customer Demographics.
9. Moving money directly between accounts is
growing quickly beyond the traditional methods of
wire transfers and ACH, and by some estimates, it’s
a multi-billion-dollar marketplace. It is called:
a. Friends-and-Family plan (FAF).
b. Peer-to-peer (P2P) payments.
c. Be-Right-Back (BRB) payments.
d. Virtual Online Internet Payments (VOIP).
10. What does the author say are primary concerns
for any relationship with a fintech, especially if
they are using untested underwriting models, and
any algorithms involving a potential black box
that enables artificial intelligence and machine
a. Fair lending and Unfair, Deceptive or Abusive Acts or
b. Transmission Control Protocol (TCP).
c. Hypertext Transfer Protocol (HTTP).
d. Electronic Banking Internet Communications Standard