The CE Quizzes in ABA Bank Compliance provide up to six continuing education credits per year to those who
hold the CRCM certification. Each quiz consists of ten questions taken directly from the articles in each issue.
The quizzes have been pre-approved for 1.0 credit each. You must correctly answer seven out of ten questions to
receive the credit. To take the quiz, please go to the ABA Certification Manager, aba.csod.com. After you login,
click on Manage My CE on the home page which will take you to the “Certification Details” page. Locate the
quiz, select “Request” to launch the quiz. Quiz credits are automatically uploaded to your record. If you have any
questions, please contact ABA Professional Certifications at firstname.lastname@example.org.
Understanding TCPA Compliance Regulations
by Margaret L. Weir, Esq., CRCM
1. In their 2015 Order, the FCC states that before violating the
TCPA, a caller can call or text to a reassigned number only:
a. 1 time.
b. 2 times.
c. 3 times.
d. 4 times.
2. What type of TCPA litigation do we NOT see today?
a. Where there is consent.
b. Challenges to the type/content of particular text messages.
c. Challenges to the length of particular text messages.
d. Reassigned/Recycled number litigation.
Staffing Up for CMS
By Liza Warner, CPA, CFSA, CRMA
3. The cornerstone to a successful Compliance Management
System (CMS) entails defining who is responsible, accountable,
4. The second line compliance team requires a balance of various
a. BSA/AML knowledge.
b. IT and programming knowledge.
c. Marketing acumen.
d. Operational and Risk Management Knowledge.
5. When deciding the make-up and structure of the compliance
team and whether to build or buy compliance services, you
a. Education and Experience.
b. Age of Compliance staff.
c. Salary Requirements of staff.
d. Gender of prospective employees.
Regulation CC: Check This Out
By David McCrea, CRCM
6. The new Regulation CC changes do NOT relate to:
a. The availability of funds
b. The processing of electronic checks.
c. Check processing.
d. Check collection.
7. In theory, by expediting the processing of checks, institutions
are able to:
a. Increase cost savings.
b. Catch fraudulent checks more quickly.
c. Determine a more accurate reserve requirement.
d. Reduce the amount of time that a check is placed on hold.
8. The indemnities for electronically-created items are for losses
a. A physical (paper) check not being authorized by the account holder.
b. A subsequent bank paying an item that has already been paid.
c. Cybercrime related losses.
d. Employee fraud.
Incentivizing: Is it Really a Bad Thing?
by Bonita Jones
9. The Consumer Financial Protection Bureau issued a bulletin in
November 2016 indicating that it had amassed a considerable
number of cases involving incentive driven acts or practices
adversely impacting consumers, including:
a. Mortgage applications.
b. Credit Card Add-On matters
c. Certificates of Deposit.
d. Installment loan applications.
10. Key strategies to help minimize the risk for exposure include:
a. Know the supervisory expectations.
b. Understand the product marketing goals.
c. Compensate employees on meeting sales goals.
d. Develop hard-to-obtain quotas.