The CE Quizzes in ABA Bank Compliance provide up to six continuing education credits per year to those who
hold the CRCM certification. Each quiz consists of ten questions taken directly from the articles in each issue.
The quizzes have been pre-approved for 1.0 credit each. You must correctly answer seven out of ten questions
to receive the credit. To take the quiz, please go to the ABA Certification Manager, aba.csod.com. After you
login, click on Manage My CE on the home page which will take you to the “Certification Details” page. Locate
the quiz, select “Request” to launch the quiz. Quiz credits are automatically uploaded to your record. This quiz
will be available for one full year from publication. If you have any questions, please contact ABA Professional
Certifications at email@example.com.
We Are Change Leaders
By Liza Warner,CPA, CFSA, CRMA
1. Change comes in many shapes and sizes and can be
categorized into the expected, strategic, and:
2. The author states that once introduced, a change
is more likely to become successful when it gives
employees ample time to develop the awareness
and desire to accept the change, the knowledge
and ability to make it happen, and the:
a. Right follow-up to sustain it.
b. Flexibility to change course.
c. Right management support.
d. Buy-in from other departments.
3. Change is a process, and successful change is
a. When the change is communicated and implemented.
b. How the change is communicated and implemented.
c. The support of the IT department.
d. The speed of the implementation.
Overdraft: Are you covered?
By Leah M. Hamilton, J.D.
4. Overdraft program compliance is not merely
satisfaction with a single, clear-cut rule, but
compliance is riddled with multiple laws including:
a. Doctrines of unfairness.
b. Regulations A and I.
c. Regulations B and K.
d. Regulations E, DD and O.
5. Regulation DD, is the implementing regulation
a. Dodd-Frank Act.
b. Truth-in-Savings Act.
c. Glass-Steagall Act.
d. McFadden Act.
6. In addition to complying with the regulations,
financial institutions should monitor:
a. All Marketing collateral and new messaging.
b. IT security procedures which may need updating.
c. Consent orders and guidance issued by all the
d. Training materials to keep their lenders up-to-date.
Foreign Language Requirements in Borrower
Communication: Trends and Analysis
By Maria Moskver, J.D.
7. If access to translated documents is not available,
typically, borrowers will find it helpful to:
a. A. Use a translation app provided by the lender,
to translate for the lender.
b. B. Watch informational You Tube videos in their
c. C. Write down all their questions and return later.
d. D. Work with a lender who speaks their preferred
8. Financial institutions should consider developing
a consistent internal policy related to non-English
speaking borrowers, as well as creating:
a. A centralized resource for language services.
b. A specialized lobby area for non-English speakers.
c. ECOA training.
d. A Recordkeeping database of customers who are
Compliance and Reporting of Financial
Exploitation of Older Adults
By Leslie McNally, J.D.
9. The Older Americans Act of 1965 describes
and defines Elder Financial Exploitation (EFE).
Which federal agency issued an Advisory on
February 22, 2011, to assist financial institutions
in reporting instances of EFE?
a. Consumer Financial Protection Bureau (CFPB).
b. Financial Crimes Enforcement Network (FinCEN).
c. Federal Reserve (Fed).
d. Federal Deposit Insurance Corporation (FDIC).
10. On March 23, 2016, the CFPB simultaneously
published an Advisory and a Recommendations
and Report for financial institutions on preventing
and responding to EFE. The broad scope of
recommendations does NOT include:
a. Training management and staff to prevent, detect,
and respond to EFE.
b. Detecting EFE by harnessing technology.
c. Collaborating with other institutions to provide
d. Protecting Older Account Holders.