The CE Quizzes in ABA Bank Compliance provide up to six continuing education credits per year to those who
hold the CRCM certification. Each quiz consists of ten questions taken directly from the articles in each issue.
The quizzes have been pre-approved for 1.0 credit each. You must correctly answer seven out of ten questions
to receive the credit. To take the quiz, please go to the ABA Certification Manager, aba.csod.com. After you
login, click on Manage My CE on the home page which will take you to the “Certification Details” page. Locate
the quiz, select “Request” to launch the quiz. Quiz credits are automatically uploaded to your record. This quiz
will be available for one full year from publication. If you have any questions, please contact ABA Professional
Certifications at firstname.lastname@example.org.
Getting From Red to Green: The Next Gen Root
Cause Analysis to Prevent Redlining
By Kat Sanchez
1. Redlining is the practice of unlawfully denying
a. Geographic areas with high concentrations of protected
b. Non-U.S. citizens, from Eastern Bloc countries.
c. Middle-to-Lower income households with no ability
d. Businesses who have poor credit history.
2. Understanding the bank’s footprint helps to
mitigate redlining risk and is achieved through:
a. Sensitivity training.
b. Root cause analysis.
c. A three-phase education program.
d. Targeting products to geographic areas.
Managing UDAAP in a Digital Age
By Barbara Boccia, CRCM, M.B.A., J.D.
3. Because it takes time to identify potential UDAAP
issues, the author suggests employing more “soft
skills” which include:
a. Understanding consumer behavior principles.
b. Paying attention to non-numerical data in complaint
c. Employing communication efforts to solidifying
d. Training your employees on in-person customer
4. When managing UDAAP in a digital age, it is
a. Use firewalls for data security.
b. Perform a root cause analysis.
c. Ensure Legal reviews social media.
d. Mine your data.
What Compliance Needs to Know in the Event of
a Security Breach
By Margaret Weir Westby, Esq., CRCM, and
Lisa Wolf, J.D., CRCM
5. Financial institutions must protect all “nonpublic
personal information” relating to current and
former customers under the Gramm-Leach-Bliley Act
(GLBA), the Right to Financial Privacy Act, and the:
a. Glass-Steagall Act.
b. Emergency Banking Act.
c. Secure and Fair Enforcement (SAFE) Banking Act.
d. Fair Credit Reporting Act.
6. The author states security breaches are often
a. Credit risk.
b. Systemic risk.
c. Market risk.
d. Cybersecurity risk
7. The role of Compliance in the bank’s incident
response team can help the bank respond to a
a. Reassess risk following a breach.
b. Ensure that IT follows the chain of custody procedure.
c. Write up reports for the Board.
d. Review Marketing’s breach-related customer
Successful Resolution of Compliance Issues:
Five Critical Components of an Effective
Compliance Management Program
By Joseph N. Durham, CRCM, CAMS, and Paul R. Osborne,
CPA, AMLP, CAMS-Audit
8. One of the five critical components of an effective
Compliance Management Program is:
a. Risk measurement and analysis.
b. Root cause and impact assessments.
c. Systems aggregation review.
d. Employee education and training.
9. In all aspects of compliance management, it is
important that the compliance department interacts
with the Board of Directors, senior management,
and the various lines of business on a regular basis
a. Develop a Redlining Root Cause Analysis.
b. Consider market demographics.
c. Verify proper accountability.
d. Review the budgets.
10. The feedback loop:
a. Is focused on only a specific individual issue.
b. Identifies shortcomings and improvements to
c. Helps initially evaluate the root cause.
d. Verifies the effectiveness of the resolution.